“When will my goodies ship out?”
Please allow 1-3 business days for order processing (we promise to get you the goods asap). Once shipped, we’ll get you over a shipping confirmation including tracking number! If you have any questions about your order at all, please feel free to reach us at firstname.lastname@example.org.
"Do you ship internationally?"
YES! We happily ship to several places around the world! We currently ship to 33 countries, including: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain (United Kingdom), Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden and Switzerland.
If this is your first time purchasing from the U.S., please be sure to look into whether or not your country may add additional customs/duties fees to your order... United Kingdom and Germany, we're looking at you! You guys have steep VAT/import fees and we're currently seeing these imposed on about half of all shipments!
Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.
"Can you mark my package as a 'Gift' or list a lower total on my customs form so that I don't have to pay customs/duties fees?
Nooooo. No, no, no. We wish so badly that we could... we actually wish that customs/duties fees didn't even exist, because how sweet would that be?? Unfortunately this practice is super illegal and we're really into following international shipping requirements to ensure that your package reaches you safe and sound -- following this requirement is actually one of the reasons it's so rare that we ever have issues with international delivery! Please don't email us requesting this, because the answer will always be the same.
"Shipping... how much does it cost?"
Shipping within the United States is a flat-rate of $4.99, all orders $40+ (before tax) get free shipping worldwide!
International flat-rate shipping is as follows:
$5.99 for orders up to $27.99
$7.99 for orders $28.00-$39.99
FREE SHIPPING for orders $40.00+
*U.S. SHIPPING: All orders ship via USPS First Class Mail or Priority Mail (P.O. Box and APO/FPO military addresses okay!) Please allow 2-5 business days for delivery. Rush delivery via USPS Priority Express Mail also available upon request. We unfortunately cannot be responsible for lost or stolen items, but we do our absolute best to avoid this situation.
*INTERNATIONAL SHIPPING: All orders ship via local post (USPS First Class International from here in the United States). Most packages are delivered within 1-2 weeks, however please allow up to 4 weeks for delivery. All shipments include full tracking and delivery confirmation (cool, right?). Customer is responsible for any customs/duties fees incurred.
"Halp! I haven't received my order and I'm panicking!"
Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only a handful have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at email@example.com, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)