“Are your Mineral and Pro Matte Eyeshadows loose eyeshadows, or pressed?”
Great question! All of our eyeshadows are LOOSE eyeshadows, and there's a really good reason for that! We developed these products with both function and purity in mind, which meant avoiding binder ingredients like oils, talc and silicones that are typically needed to create a standard pressed eyeshadow. Loose eyeshadows also offer better control over how much pigment you get out of your application. Both the Mineral and Pro Matte Eyeshadow lines contain some really amazing ingredients to help the products adhere to eyelids, apply beautifully and last for hours. This is the big reason we don't usually refer to our eyeshadows as "pigments". Pigments are typically jars of simply mica or other colorants with no base to make them really function as a high-end eyeshadow.
“Do you do any product testing on animals?”
Absolutely never! We're very proudly 100% cruelty-free and certified by both PETA and the Leaping Bunny program! Neither Concrete Minerals nor our suppliers ever implement animal testing in any of our ingredients or products!
“Are your products vegan?”
Yes! All Concrete Minerals products are 100% vegan! You can also find this noted in each individual product listing as well as a full list of ingredients. The allantoin included in our products, which right now only includes the Pro Matte Eyeshadow line, is plant-derived and 100% vegan as well!
“Are your products gluten-free?”
Yep -- that too! This also includes our entire line of Vegan Lip Tints!
“Do you guys offer samples?”
Nope. We do however like to stuff FREE samples into every order. If you're nervous about trying the brand for the first time, be sure to check out our current sales, we always have some goodies in there!
“Do you currently offer wholesale?”
We sure do... internationally too! If you have an established store, boutique or online retail outlet, check out our wholesale page or get in touch at firstname.lastname@example.org!
“Is it safe to pay by credit card?”
Absolutely! We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your personal info (you'll see that little "https://" in your URL bar at checkout) and we never store your credit card info. If you prefer to checkout with PayPal we've got that option at checkout too!
"I changed my mind -- can I cancel my order?"
No. About 95% of the time, we are not able to cancel an order once it has been placed. After an order comes through, it goes directly to our team in fulfillment to start getting packed-up and on its merry way to you. Very rarely, if you reach out to us within about an hour of placing that order and production happens to be a bit slower, we can catch your order before that process gets started. But typically, that's not going to be an option. We always, absolutely recommend that you do not place an order if you can't currently afford it, or if you simply do not want these lovely products. Seriously, no hard feelings at all. That being said, we do offer an amazing return policy if you're not happy with your purchase! More info on that guy below.
“How much does it cost and when am I getting my rad new makeup?”
Check out our shipping page! We'll keep this page updated with our current processing time and any other important info. To sum it up: shipping within the U.S. is a flat-rate of $2.99, all orders over $50 (before tax) ship FREE SHIPPING WORLDWIDE! If you have any questions about your order at all, please feel free to reach us at email@example.com.
"Do you ship internationally?"
Of course! We happily ship almost anywhere in the world! Because of difficulties in the past, we do not ship to Italy, Mexico, Russia, Kuwait, Saudi Arabia, United Arab Emirates, Nigeria and South America (sorry guys, we're looking to expand out to you asap!) We also do not ship to China because of their current policies regarding animal testing in cosmetics products.
If this is your first time purchasing from the U.S., please be sure to look into whether or not your country may add additional customs/duties fees to your order... United Kingdom, we're looking at you! You guys have steep VAT/import fees and we're currently seeing these imposed on about half of all shipments!
Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.
"Can you mark my package as a 'Gift' or list a lower total on my customs form so that I don't have to pay customs/duties fees?"
Nooooo. No, no, no. We wish so badly that we could... we actually wish that customs/duties fees didn't even exist, because how sweet would that be?? Unfortunately this practice is super illegal and we're really into following international shipping requirements to ensure that your package reaches you safe and sound -- following this requirement is actually one of the reasons it's so rare that we ever have issues with international delivery! Please don't email us requesting this, because the answer will always be the same. You can also check out our shipping page for more info about international shipping!
"Halp! I haven't received my order and I'm panicking!"
Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only 2-3 have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at firstname.lastname@example.org, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)
RETURNS & EXCHANGES
♥ Love it or ditch it! We want you to dig your new makeup, that's why we offer a 100% satisfaction guarantee! If the product you purchased just isn't your cup of tea, let us know and we'll be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 14 days of receiving your order! ♥
Opened or sealed, merchandise must be returned in original packaging, and PLEASE be sure to ship back to us via someone who provides you with a tracking number as we're not responsible for lost returns.
Exclusions include clearance merchandise and purchases of the "I Want It All" collections (these guys are final).
We'd like to do everything in our power to ensure that you're completely in love with your purchase! For any questions, please reach us at email@example.com.
ADDITIONAL POLICIES & FAQ'S
*OFFICE HOURS: You may place an order at any time, however we're also available to answer questions and assist with purchases Monday-Friday, 9:00AM-5:00PM PST excluding major U.S. holidays. Please reach us at firstname.lastname@example.org.