“Do you do any product testing on animals?”
Absolutely never! We're very proudly 100% cruelty-free and certified by both PETA and the Leaping Bunny program! Neither Concrete Minerals nor our suppliers ever implement animal testing in any of our ingredients or products!
“Are your products vegan?”
Yes! All Concrete Minerals products are 100% vegan! You can also find this noted in each individual product listing as well as a full list of ingredients. The allantoin included in our products, which right now only includes the Pro Matte Eyeshadow line, is plant-derived and 100% vegan as well!
“Are your products gluten-free?”
Yep -- that too! This also includes our entire line of Vegan Lip Tints!
“Do you guys offer samples?”
Nope. We do however like to stuff FREE samples into every order. If you're nervous about trying the brand for the first time, be sure to check out our current sales, we always have some goodies in there!
“Do you currently offer wholesale?”
We sure do... internationally too! If you have an established store, boutique or online retail outlet, check out our wholesale page or get in touch at email@example.com!
“Is it safe to pay by credit card?”
Absolutely! We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your personal info (you'll see that little "https://" in your URL bar at checkout) and we never store your credit card info. If you prefer to checkout with PayPal we've got that option at checkout too!
“How much does it cost and when am I getting my rad new makeup?”
Check out our shipping page! We'll keep this page updated with our current processing time and any other important info. To sum it up: shipping within the U.S. is a flat-rate of $2.99, all orders over $50 (before tax) ship FREE worldwide! If you have any questions about your order at all, please feel free to reach us at firstname.lastname@example.org.
"Do you ship internationally?"
Of course! We happily ship all over the world! If this is your first time purchasing from the U.S., please be sure to look into whether or not your country may add additional customs/duties fees to your order (we recommend Duty Calculator!)
Please note: if any customs/duties fees requested by your country are not paid and your order is returned to us, a 20% restocking fee will be applied to your order before a refund is issued. If you would like us to re-package/re-ship your order, we're very happy to, however additional shipping charges may apply.
"Can you mark my package as a 'Gift' or list a lower total on my customs form so that I don't have to pay customs/duties fees?"
Nooooo. No, no, no. We wish so badly that we could... we actually wish that customs/duties fees didn't even exist, because how sweet would that be?? Unfortunately this practice is super illegal and we're really into following international shipping requirements to ensure that your package reaches you safe and sound -- following this requirement is actually one of the reasons it's so rare that we ever have issues with international delivery! Please don't email us requesting this, because the answer will always be the same. You can also check out our shipping page for more info about international shipping!
"Halp! I haven't received my order and I'm panicking!"
Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only 2-3 have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at email@example.com, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)
RETURNS & EXCHANGES
♥ Love it or ditch it! We want you to dig your purchase, that's why we offer a 100% satisfaction guarantee! If the product you purchase just isn't your cup of tea, let us know and we'll be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 14 days of receiving your order! ♥
Opened or sealed, merchandise must be returned in original packaging, and PLEASE be sure to ship back to us via someone who provides you with a tracking number as we're not responsible for lost returns.
Exclusions include clearance merchandise (these guys are final).
We'd like to do everything in our power to ensure that you completely dig your purchase! For any questions, please reach us at firstname.lastname@example.org.
ADDITIONAL POLICIES & FAQ'S
*OFFICE HOURS: You may place an order at any time, however we're also available to answer questions and assist with purchases Monday-Friday, 9:00AM-5:00PM PST excluding major U.S. holidays. Please reach us at email@example.com.