FAQ

PRODUCT INFO
 
“Do you do any product testing on animals?”
Absolutely never! We're very proudly 100% cruelty-free! Neither Concrete Minerals nor our suppliers ever implement animal testing in any of our ingredients or products!
 
“Are your products vegan?”
Yes! All Concrete Minerals products are 100% vegan! You can also find this noted in each individual product listing as well as full list of ingredients.
 
“Do you guys offer samples?”
Nope. We do however like to stuff FREE samples into every order. If you're nervous about trying the brand for the first time, we have a really awesome special available when you "like" the CM Facebook page! We also typically run a "Weekly Craving" special each week featuring a product marked down 25-40% off!

 

WHOLESALE
 
“Do you currently offer wholesale?”
We sure do... internationally too! If you have an established store, salon or online retail outlet, please email Emily at emily@concreteminerals.com for more info and check out our retailers page!

 

PAYMENT
 
“Is it safe to pay by credit card?”
Absolutely! We use a super-secure checkout with SSL (secure sockets layer) certs to encrypt all of your personal info (you'll see that little "https://" in your URL bar at checkout) and we never store your credit card info. If you prefer to checkout with PayPal we've got that option at checkout too!

 

SHIPPING
 
“How much does it cost and when am I getting my rad new makeup?”
Check out our shipping page! We'll keep this guy updated with our current processing time and any other important info. To sum it up: shipping within the U.S. is a flat-rate of $2.99, all orders over $50 (before tax) ship FREE worldwide! If you have any questions about your order at all, please feel free to reach us at info@concreteminerals.com.
 
"Do you ship internationally?"
Of course! We happily ship all over the world! If this is your first time purchasing from the U.S., please be sure to look into whether or not your country may add additional customs/duties fees to your order.
 
"Halp! I haven't received my order and I'm panicking!"
Fear not! Out of thousands of orders that have left the hands of our incredibly capable shipping department, only 2-3 have ever truly gone missing into the void. Occasionally though an order may be returned to us. If your package hasn't been delivered after the time listed above, please contact us at info@concreteminerals.com, we're very happy to help track this down. Either way we'll ensure this gets into your hands as quickly as humanly possible and we've absolutely never left a gal or guy hanging :)
 
RETURNS & EXCHANGES
 
♥ Love it or ditch it! We want you to dig your purchase, that's why we offer a 100% satisfaction guarantee! If the product you purchase just isn't your cup of tea, let us know and we'll be happy to either exchange the item or refund your full purchase price (excluding shipping) for items returned within 14 days of receiving your order! ♥
 
Opened or sealed, merchandise must be returned in original packaging, and PLEASE be sure to ship back to us via someone who provides you with a tracking number as we're not responsible for lost returns.
 
Exclusions include sale or clearance merchandise (these guys are final).
 
We'd like to do everything in our power to ensure that you completely dig your purchase! For any questions, please reach us at info@concreteminerals.com.
 
ADDITIONAL POLICIES & FAQ'S
 
*OFFICE HOURS: You may place an order at any time, however we're also available to answer questions and assist with purchases Monday-Friday, 9:00AM-5:00PM PST excluding major U.S. holidays. Please reach us at info@concreteminerals.com.